Delivery Methods, Delivery Address and Contact Details

When placing an order with Sydney Clock Company, where we are to deliver goods to you, we require a physical street address (not a post office box) and your preferred method of delivery.  Items are sent via one of the following methods within Australia:

    * Registered Post
    * Express Post
    * Courier

Most products can be delivered via Express post or courier within 2 days.

Most products can be delivered via Registered post within 5 days.

Please contact us if you require a quote for delivery outside Australia.

If you require delivery by a certain time please contact us and we will do our best to meet your deadline.

To assist us in processing your order, please also provide your land-line and mobile phone numbers. Please note that an authorised signatory needs to be at the delivery address to sign for and collect the goods and that photo identification may be requested. If a customer is not at the address at the time of delivery, he/she is responsible for follow up and possible re-shipping costs.

Insurance

Items sent via Registered post will be insured for their replacement value by Sydney Clock Company.

Items sent via courier or express post are not insured by Sydney Clock Company. Insurance for these items can be arranged upon request from the customer, for an additional charge.

Proof of Delivery

Should you require a proof of delivery at any time (after the standard lead time), please call us on 02 9907 6055 or email: info@sydneyclockco.com.au and we will fax you a copy.

Excellent Service and Fast Delivery Guarantee

Following the placement of an order you will receive a confirmation email. Sydney Clock Company staff will then process your order as soon as possible and provide you with regular updates on the status of your order.

Please note
Not every item for sale on this site is carried as permanent stock - some products are ordered in as required. For this reason some items may take longer to be delivered.

Returns Policy

Refunds or exchanges are issued after receipt and inspection of returned goods. Refunds or exchanges do not include original shipping and handling charges.

If you experience problems with your product during the warranty period please contact us and describe the nature of the problem.

If a return is deemed necessary we will arrange for shipping the product back to us at the customer’s expense. However it is your responsibility to package the product in a secure fashion. For this reason we advise that you retain the original packaging for the duration of the warranty period. Faulty products will either be repaired or replaced.

Note that it is your responsibility to read the product’s instruction manual and carefully follow the directions it contains. If anything is unclear in the instruction manual or you have questions about setting up or operating a product – please contact us.  If you damage your product by not following the manual you will void your warranty. You will also be liable for shipping costs if the product has been returned and found to be damaged by incorrect use.

Sydney Clock Company does not refund if you change your mind.

Shipping Damage
If your order suffers damage during shipping you must notify us the next working day after it arrives. Claims for shipping damage will not be recognised after this period.

Warranty Periods
All products that we sell are covered by manufacturer’s warranties for a period of one year from the purchase invoice date.

Note: Refunds on purchases made with a credit card will only be credited to the same card