All products that we sell are covered for a period of 12 months from the purchase invoice date.
Refund or exchange
If you experience difficulties with your product during the warranty period, please contact us and describe the nature of the problem.
If a return is deemed necessary, we will arrange for shipping to The Sydney Clock Company. The return shipping cost and secure packaging of the product is however the customer’s responsibility. For this reason we advise that you retain the original packaging for the duration of the warranty period.
Faulty products will either be repaired or replaced. Refunds or exchanges will be issued on receipt / inspection of returned goods and will not include original shipping / handling charges. Refunds on purchases made with a credit card can only be credited to the same card.
Note that it is your responsibility to read the product’s instruction manual and carefully follow the directions. If anything is unclear in the instruction manual or you have questions about setting up or operating a product – please contact us. If you damage your product by not following the manual you will void your warranty. You will also be liable for shipping costs if the product has been returned and found to be damaged by incorrect use.
The Sydney Clock Company does not refund for:
- a change of heart
- product damage due to incorrect use
- product damage due to inadequate return packaging
If your order suffers damage during shipping, you must notify the Sydney Clock Company as soon as possible (no later than one working day after the arrival of the goods). Claims for shipping damage can not be recognised after this period.